Customer portal

Documents

Document status separates upload, scan, staff review, approval and rejection.

Document gate

Uploads wait for staff review

A successful upload only confirms Magnus received the file. Staff still need readable evidence before the move-in checklist can unlock agreement, payment or access progress.

Replacement needed

Documents shown

1

Private object keys and document contents are not shown in the portal.

Needs action

Identity

A clearer replacement is needed before staff can approve this gate.

Offline behavior

Upload blocked offline

Cached document status is reference-only until Magnus can verify live service state again.

Required documents

Upload document

Identity

Rejected

The uploaded image was unreadable. Please upload a clearer image.

Next action: Upload a clearer replacement before move-in can continue.