Customer portal

ID verification

Staff-reviewed ID status separates request, review, approval and rejection without live IDV.

Identity gate

Staff-reviewed ID verification

Magnus records your ID request and staff review outcome. Raw ID images, object keys and live IDV provider sessions are never shown in the portal.

Under staff review

Review path

Staff-reviewed upload

Live IDV API: blocked. This skeleton uses fixture lifecycle states only.

Lifecycle state

under_review

Staff are reviewing your ID evidence. Raw ID images are never shown in the portal.

Next action

Wait for staff review or contact support if the status looks stale.

Staff provide a customer-safe reason if a replacement is needed.