Manual action required
Manual Only- Intended
- Manual Action Required
- Provider
- Unknown
- Effective
- Manual Only
- Sync
- Manual Only
Customer portal
Access
Access is customer-readable and safe, with no raw provider diagnostics or credentials before policy allows.
Access
Manual action required
Access is customer-readable and safe. Raw provider diagnostics, internal notes and credentials stay hidden until policy allows release.
Customer-visible state
Manual action required
Instructions remain hidden until move-in gates and evidence allow release.
Provider sync
Provider drift detected
Magnus detected a mismatch between intended and provider-reported access. Staff review the safe customer message, not raw provider logs.
Effective access
Manual Only
Effective state is what the customer experience should reflect after policy checks.
Access profiles
Unit access status by profile
Access review
Stale- Intended
- Suspended
- Provider
- Active
- Effective
- Review Required
- Sync
- Stale
Provider drift: Magnus shows a support-safe message while staff reconcile intended and provider-reported access. Raw provider diagnostics are not exposed.
Credentials
Hidden until policy allows
Gate codes, PINs, QR credentials and live access instructions are never shown in the portal until move-in gates, payment evidence and staff review allow release.
Access credentials exposed: false. Provider diagnostics exposed: false. Offline access changes blocked: true.
Provider issue: access cannot be confirmed from the customer portal alone. Staff will reconcile provider drift and post a customer-safe update. Do not share gate codes from cached or stale portal snapshots.
Access
Manual action required
Access instructions remain hidden until the application DTO shows a safe policy/evidence state.
- Customer-visible state
- Manual action required
- Provider state
- Provider evidence needs staff review
- Stale/offline marker
- Service DTO sync is stale
Manual action required
Staff task existsThe service DTO reports manual-only sync, so access instructions remain withheld.
Provider issue
Access cannot be confirmedThe customer sees a support-safe provider issue message, not raw provider diagnostics.
Stale portal state
Service DTO sync is staleCached or stale status is labelled and high-risk actions remain blocked while offline.
Customer-safe access copy
Provider diagnostics are not exposed. Raw provider errors, access credentials and internal notes are not shown here. Staff support is the fallback while setup is pending.
Access credentials exposed: false. Provider diagnostics exposed: false. Offline access changes blocked: true.
Reference states
Manual action required
Staff task existsThe service DTO reports manual-only sync, so access instructions remain withheld.
Provider issue
Access cannot be confirmedThe customer sees a support-safe provider issue message, not raw provider diagnostics.
Stale portal state
Service DTO sync is staleCached or stale status is labelled and high-risk actions remain blocked while offline.
Offline and stale access reference
Cached access status is reference-only. Access changes, credential release and provider sync remain blocked while offline or when Magnus cannot verify live service state.
Last safe portal snapshot: 21 Jun 2026, 09:42. Stale portal state labels cached snapshots so customers do not treat them as live gate codes.
Support
Ask about access setup or drift
Support can explain access readiness, manual tasks and provider drift without exposing credentials or raw provider diagnostics.