Payment browser return
Pending provider confirmationReturning from hosted payment records an attempt only. Webhook or staff evidence is still required.
Customer portal
Move-in checklist
Details, documents, agreement, payment and access are separate gates with visible blockers.
Current move-in state
Staff review is still required
Magnus can show your checklist and safe reference state here, but it does not mark access, payment or agreement complete from a browser return, upload event or offline cache alone.
First customer action
Replace or upload document
The document gate is still in staff review, so access remains hidden until approved evidence exists.
Payment state
Pending provider confirmation
Hosted payment return is visible, but final paid state waits for provider webhook or staff evidence.
Offline/stale state
Reference-only
Cached status can help you understand the last safe snapshot. It cannot queue document, payment, agreement or access finality.
Move-in checklist
Complete each gate before access
Access instructions stay hidden until details, documents, agreement and payment evidence are safe for staff to approve.
1 of 5 gates customer-ready
Next action: Upload proof of address.
- Review detailsStep 1
Confirm details
ApprovedCustomer and move-in details are recorded for this reservation.
- Upload proof of addressStep 2
Upload documents
Needs reviewProof of address is required before staff can approve move-in.
- Review agreementStep 3
Agreement
SentAgreement is prepared, but signed evidence has not landed.
- View payment statusStep 4
Payment
Pending provider confirmationBrowser return was received, but final payment state waits for provider or manual evidence.
- View access statusStep 5
Access
BlockedAccess setup starts after all move-in gates are complete.
Blocked by: Documents, agreement and payment evidence
Agreement
Agreement evidence is pending
The agreement can be reviewed, but Magnus should only mark it signed after provider or manual evidence is processed. Agreement envelope DTOs do not expose provider envelope IDs or signed document object keys.
Agreement gate
Sent
Agreement is prepared, but signed evidence has not landed.
Document dependency
Required
Upload a recent bill, statement or official letter.
Payment dependency
Pending provider confirmation
Returning from hosted payment records an attempt only. Webhook or staff evidence is still required.
Billing
Payment is pending provider evidence
Payment return received
Browser return at 21 Jun 2026, 09:42 is recorded as pending. It is not shown as paid until webhook or staff evidence updates Magnus.
No webhook or staff payment evidence has landed yet.
Magnus ledger
Open balanceThe portal keeps the invoice open until provider evidence updates the ledger.
| Invoice | Due | Amount | Status |
|---|---|---|---|
| Move-in payment | 21 Jun 2026 | GBP 126.00 | Pending provider confirmation |
| Next monthly storage | 21 Jul 2026 | GBP 76.00 | Scheduled |
Access
Access not ready
Access instructions remain hidden until details, documents, agreement and payment evidence are complete.
- Customer-visible state
- Access not ready
- Provider state
- Provider setup not confirmed
- Stale/offline marker
- Last safe portal snapshot: 21 Jun 2026, 09:42
Manual action required
Staff task existsStaff must complete or confirm setup before customer access instructions can be released.
Provider issue
Access cannot be confirmedThe customer sees a support-safe message, not raw access provider diagnostics.
Stale portal state
Offline-safe referenceCached or stale status is labelled and high-risk actions remain blocked while offline.
Customer-safe access copy
Provider diagnostics are not exposed. Raw provider errors, access credentials and internal notes are not shown here. Staff support is the fallback while setup is pending.
Access credentials exposed: false. Provider diagnostics exposed: false. Offline access changes blocked: true.