Can I reserve a unit online?
Reservation holds are shown only for confirmed availability. Stale or manual-only options route to staff confirmation first.
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Help center
Answers that keep booking state honest
Customer-safe guidance for availability, quote review, reservation holds, payment confirmation, documents, access and PWA recovery.
Customer topics
Choose the area you need
These topics explain what customers can safely do online and when staff review or provider evidence is required.
Booking and reservationsAvailability, quote review, hold expiry and what happens when staff need to confirm a unit.
Payments and agreementsWhy hosted payment return, agreement signing and document review stay pending until evidence is confirmed.
Access and move-inWhen access details can be released, what manual setup means and how provider issues are handled.
Continue or offline recoveryRecover a saved task, understand expired links and see what is safe when the app is offline.
Published guidance
Common questions
Does payment return mean my move-in is complete?
No. A browser return is pending until Magnus receives provider or manual payment evidence.
Ask staffDoes upload mean my document is approved?
No. Upload only submits the document for review. Staff or approved provider evidence decides whether it is accepted.
Ask staffWhen is my agreement complete?
Agreement state is complete only after provider or manual signed evidence is processed.
Ask staffWhen do I receive access details?
Access details are released only after move-in gates pass and staff or provider setup is complete.
Ask staffSafe answers for high-risk steps
The help center should never tell a customer that payment, agreement or access is complete before Magnus has the right evidence.
Does an online hold guarantee access?
No. A hold request can preserve a booking path, but access details are released only after documents, agreement, payment evidence and staff or provider setup are complete.
What if the price or availability looks stale?
Magnus labels stale options and routes the customer to staff confirmation before any reservation, payment or access step can continue.
Can I finish payment while offline?
No. Payment, agreement, document upload, access changes and refunds are blocked offline because Magnus needs live provider or staff evidence.
Need staff help
Contact routes collect a staff follow-up request without creating payment, agreement or access finality.
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